Support
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Handover is an app for documenting handovers and damage when renting out vehicles, boats and equipment. If something is not working, or you are not sure how something is done, this page says who to write to and what to send them.
Contact
Write to hello@mcode.hr. It is the same address that answers questions about personal data.
Postal address: MCODE, obrt za računalno programiranje, D. Cesarica 76, 31550 Valpovo, Hrvatska.
Write in Croatian, English or German and we will answer in the same language.
What to tell us so we can help
So that a problem can be solved without five messages back and forth, include in the first one:
- the e-mail address you sign in with and the company name in the app;
- the device and system version (for example iPhone 13, iOS 18) and the app version;
- what you were doing and what happened — which screen, which button, what it said;
- if it concerns one rental: the name of the unit and the date of the handover.
Do not send photographs of a guest’s identity document, or anything else about a guest that we do not need in order to fix the problem.
The app has no crash reporter to tell us it fell over, so your description is literally all we have.
Questions that come up most
- No signal out in the field
- The app works without a network. Photos and entries stay on the phone and upload themselves when the network returns. Do not delete the app while something is still waiting to upload.
- The guest did not get the record by e-mail
- Sending the record to guests by e-mail is not switched on yet — the privacy policy says so too. For now, share the link to the record yourself from the archive.
- The guest’s link no longer works
- A link is valid until the retention period you set for your company expires, and it can also be revoked by hand. A new one can be issued from the archive.
- A staff member should no longer see the data
- The account owner manages staff in the app and can take their access away.
- Subscription, invoices and cancelling
- All of that is on the web, not in the app. Sign in at handover.com.hr and open billing; card payments go through Stripe.
- Retention period
- Set in the company settings, anywhere between 1 and 120 months. The default is 24 months.
- Deleting an account and its data
- Described on a page of its own — the link is at the bottom of this one.
Privacy and deleting data
What happens to the data, where it is held and for how long is set out in the privacy policy.
A request to delete an account or data is made by e-mail, with no app and no sign-in. The procedure is on the account-deletion page.