Terms of Service

1. Who provides the service

The service is provided by MCODE, obrt za računalno programiranje, D. Cesarica 76, 31550 Valpovo, Hrvatska, Croatian tax number (OIB) 58358056658 (“we”).

For anything to do with these terms, write to hello@mcode.hr.

2. What Handover is, and what it is not

Handover is a tool for documenting the condition of vehicles, boats and equipment at handover: guided photography with a timestamp and GPS, a guest signature, a comparison at check-in, and a damage report as a PDF.

• Handover is not a booking system. It does not manage your calendar or take rental payments.
• Handover does not assess damage and does not decide who is liable for it. You enter the amounts.
• Handover is not legal advice, and a record does not by itself settle a dispute — it is evidence you can produce in one.

3. Who may open an account

The service is intended for business users — sole traders and companies renting out vehicles, boats or equipment. By opening an account you confirm that you are doing so in the course of your business and that you are authorised to accept these terms.

You are responsible for your account and for everything that happens under it, including what staff you invite into the app do.

4. The trial

The trial runs for 14 days, needs no card, and includes every feature with a limit of five units in the fleet.

When the trial ends the account becomes read-only: no new handover can be started until you choose a plan. Your archive, your existing records and your PDFs stay available, and a vehicle that is already out can still be checked back in. Nothing is deleted because a trial ended.

5. Subscription, prices and billing

Prices and what each plan includes are published on our site.

No VAT is charged, because we are not registered for VAT (Article 90 of the Croatian VAT Act). The price you see is the price you pay — nothing is added at checkout.

Payment is handled by Stripe. We never see or store your card details.

A monthly plan is billed each month in advance. An annual plan is billed once for twelve months at the price of ten.

We try to anchor annual plans to 1 May, before the season. If you subscribe within a month of 1 May, the full annual amount is charged immediately and the next charge falls on the anniversary — so that you are not billed twice within a few days.

If a payment fails we retry it and Stripe tells you. The service keeps working while that happens: a failed card is not a cancellation.

6. Cancellation

You can cancel at any time, in the owner portal on the web. There is no notice period and nothing for us to approve.

Cancelling means the subscription will not renew. The plan stays active until the end of the period you have already paid for.

For an annual plan that means the following, stated plainly: if you pay in May and cancel in July, the plan runs to the end of the paid year, but we do not refund the difference. If that does not suit you, take the monthly plan.

Once the paid period ends, the account moves to the same read-only state described in section 4.

7. Your data, and your guests’ data

The data you enter stays yours. We process it to provide the service and for nothing else — we do not sell it, share it with advertisers, or use it to train models.

For your guests’ personal data you are the controller and we are the processor. You decide what you collect and on what legal basis; we process it on your instructions. Telling your guest what you are recording, and why, is your obligation.

You set the retention period yourself. The default is 24 months, after which a guest’s personal details are anonymised and the evidence is kept. The Privacy Policy has the detail.

You can export your data at any time. The one-click self-service export of an entire archive is part of the top plan, but your right to data portability does not depend on that — ask by e-mail and you will get it on any plan.

8. Availability

We work to keep the service running, but we do not guarantee it will be uninterrupted. We occasionally have to stop it for maintenance, and we depend on suppliers of our own (Google Cloud, Stripe).

The app is deliberately built so that capturing a handover works with no signal: photos and data are stored on the device and sync when the network returns. An outage on our side should not stop you doing a handover.

9. Liability

Handover is a documentation tool. We are not liable for the outcome of a dispute with a guest, for an insurer’s decision, or for damage you did not manage to recover.

For loss we cause you, our liability is limited to what you paid us in the twelve months before the event. That limit does not apply to loss caused intentionally or by gross negligence, or to liability that cannot be limited by law.

We recommend downloading and keeping important records outside the app as well. That is what the export is for.

10. Ending the agreement

You can close your account whenever you like; the account-deletion page describes how.

We may withdraw the service if the app is used unlawfully or in a way that endangers other users. Unless that is impossible, we will warn you first and allow a reasonable period to put it right.

After an account is closed we delete the data within a reasonable time. If you need it, ask for an export before you close.

11. Changes to these terms

We may change these terms. We will announce material changes by e-mail at least 30 days in advance. If you do not agree with a change, you can cancel before it takes effect.

The date of the last change is at the foot of this page.

12. Acceptable use

Use the app for what it is built for. Specifically, you must not:

• enter other people’s personal data without a lawful basis, or photograph people who are not party to the rental;
• share your sign-in details with anyone who is not your staff — there are invitations for staff;
• attempt to reach another rental company’s data, work around plan limits, or load the system with automated calls;
• use the app for unlawful purposes, or to produce a record that does not reflect what actually happened.

A record is worth exactly as much as it is honest. We cannot prevent photographs or figures being altered outside the app, but it is grounds for us to withdraw the service.

13. Subprocessors, and where the data lives

We use the following processors to run the service, each bound to protect the data in turn:

• Google Cloud / Firebase — storage of data and photos. All of it in region europe-west1 (Belgium), inside the EU.
• Stripe — subscription payments. Card details are handled solely by Stripe; we never see them.
• Amazon SES — sending the record to a guest by e-mail, where that is switched on.

We may change this list; material changes are announced the same way as changes to these terms. Your guests’ data does not leave the EU.

14. Ownership

The app, its source code and its design are ours and remain ours. A subscription gives you the right to use the service while it lasts — not ownership of the software, and not the right to copy, modify or resell it.

Everything you put in — photos, records, fleet and guest data — stays yours. We claim no rights over it and do not use it to develop the product or to train models.

If you send us a suggestion or a complaint, we are free to act on it without payment or obligation. That is the only exception, and it covers ideas, not your data.

15. Confidentiality

What we see of your business while helping you — the contents of your archive, the amounts, your guests’ details — we treat as confidential and do not disclose to anyone else, unless the law expressly requires it.

Access to production data is limited to the person who needs it to resolve a specific problem, at your request or to fix a fault.

16. Warranties

The service is provided “as is”. We do not warrant that it will run uninterrupted or error-free, or that it will suit every particular need you have.

What we do undertake is narrower and checkable: capturing a handover works with no network, photographs are not altered after they are taken, and a record your guest signed stays available in the archive until the retention period you set expires.

17. Indemnity

If a third party — usually a guest — brings a claim against us because you used the app contrary to these terms or to data-protection law, that claim is yours to handle and to bear.

This does not apply where the cause was a fault of ours.

18. Force majeure

Neither party is liable for a failure caused by an event outside its reasonable control — an infrastructure provider going down, an attack on the network, natural disaster, war, industrial action or an act of authority.

If such a state lasts more than 30 days, either party may terminate without penalty.

19. General

• Assignment: you may not transfer your rights under this agreement without our written consent. We may transfer ours in the event of a corporate reorganisation, on prior notice.
• Severability: if a provision is found invalid, the rest stand, and the invalid one is replaced by the closest permissible meaning.
• Entire agreement: these terms, the Privacy Policy and the price list are the whole agreement between us and replace any earlier understanding on the same subject.
• Waiver: not exercising a right immediately does not mean we have given it up.
• Notices: write to us at hello@mcode.hr; we write to the account owner’s e-mail address. E-mail counts as writing.

20. Governing law

These terms are governed by the law of the Republic of Croatia, and disputes fall to the competent court in the Republic of Croatia.

Write to us first. Most things are settled by e-mail.